Introduction
Skedy ("we", "us", or "our") provides services through websites, mobile apps, and other digital tools (collectively, the "Platform"). This Privacy Policy explains how we collect, use, and protect your personal information when you use Skedy.
This policy applies to everyone using the Skedy Platform, including both consumers and providers. It outlines:
- What information we collect and why
- How we use that information
- Your choices and rights regarding your personal data
By using Skedy, you agree to this Privacy Policy and our handling of your information as described. If you don't agree, please don't use our services.
1. Personal Information We Collect
We collect personal information to help connect consumers with service providers and to improve the Skedy experience.
This data comes from three main sources:
- Information you provide directly
- Information shared by third parties
- Automatic data collection through your device or browser
You may give us information when you:
- Create an account
- Request or respond to service quotes
- Communicate with providers or Skedy
- Upload photos, videos, or forms
- Make a purchase or payment
- Use our mobile app
- Subscribe to our newsletter
- Join surveys or promotional events
This includes information such as:
- Basic account details: name, email, phone number, address
- Demographics: age, gender, etc.
- Service preferences: your interests, services you offer/request
- Photos, videos, and other user content
- Payment information: card or bank details, if payments are processed through Skedy
- Location data: if you enable GPS or location features
- Verification data (providers only): licenses, insurance, IDs, and public records
- Communication history: emails, messages, and possibly recorded calls (with consent where required)
- Appointment or booking details
- Feedback, reviews, and support requests
We use this information to:
- Help consumers and providers connect efficiently
- Process transactions
- Improve user experience
- Support security, fraud prevention, and dispute resolution
3. Our Legal Basis for Using Your Information
Skedy only collects and uses your personal data when we have a valid legal reason. These reasons include:
- Improving our services and making Skedy better for everyone
- Keeping the platform safe and secure
- Supporting third-party services that help with things like analytics or security
- Your consent, which you can take back at any time
- To fulfill a contract with you (like our Terms of Use or service agreements)
- When it's necessary to protect you or others (e.g. in emergencies)
- To meet legal requirements, such as responding to court orders or official requests
4. How Skedy Uses Your Personal Information
We use your personal data to provide and improve our services. Here's how:
- To manage your account and provide the services you've signed up for
- To match you with the right Providers and help Providers decide who they want to work with
- To process payments, send receipts, and notify you if payment info needs updating
- To send updates about your requests, appointments, or changes to our terms
- To help Providers verify their identity, license, or other required checks
- To personalize your experience, show relevant prices, and analyze how the platform is used
- To communicate with you (via email, SMS, or push) about your usage, feedback, and support needs
- To remind you about sessions, appointments, or to help schedule with a Provider
- To send promotional offers or inform you about features we think you'll like
- To prevent fraud or misuse and make sure the platform is safe for everyone
- To run surveys, contests, or promotions (when applicable)
- To run internal analysis to improve Skedy services and communication
- To show relevant ads, including retargeting based on your activity on Skedy
- To integrate with tools you might use (e.g., referrals or partner integrations)
We may also use your data for other specific purposes if we clearly tell you at the time, or if you give us permission.
6. User Content and Public Areas
On Skedy, you might choose to share content publicly—like reviews, ratings, survey answers, or posts in forums or community spaces. If you do:
- Anything you post (like text, images, or videos) may be visible to others.
- This content is public, not private—so avoid sharing personal, health-related, or sensitive information.
- Skedy is not responsible for how others use what you choose to share publicly.
- Even if you delete your account, your shared content might still be visible elsewhere (e.g., if someone copied or saved it).
Before posting, we recommend reviewing the specific area's rules or terms to understand how your content will be used.
7. Accessing and Updating Your Information
We encourage you to keep your personal details accurate and up to date. You can manage your information using the tools on the Skedy platform. Here's how:
- To update your profile info, log in to your Skedy account and go to your account settings.
- To close your account, you can do this directly through your settings page.
- To change email preferences, you can update your notification settings in your account.
- To manage app permissions like location or camera access, check the settings on your mobile device.
If you have questions or need help, you can contact our support team.
Note: We may keep some records for legal, financial, or security reasons—even after you delete your account. Also, we cannot remove content or comments you've made that are already public or shared with others.
8. Storing Personal Information
Skedy retains your personal information while your account is active or when it's needed to provide services. We may also keep your data after you close your account if necessary—for example:
- To meet legal or regulatory requirements
- To resolve disputes or enforce agreements
- To prevent fraud or misuse
- If it's not technically possible to fully delete the information
For Service Providers: Skedy may display your business information so consumers can find and review your services. Because this info relates to public interest and consumer rights, we don't remove provider listings upon request.
If your service is no longer active or you're no longer accepting clients, you can notify us to mark your profile as "inactive" or "closed." This helps keep search results accurate.
9. Email and Other Communications
Skedy and its users may contact you through email, SMS, or in-app messages related to your service requests, appointments, or activity on the platform.
- Skedy may send SMS messages for reminders, updates, or support. Use of this feature is subject to our Terms of Use.
- You can unsubscribe from newsletters or updates that you specifically requested by managing your preferences in your Skedy account settings.
- Messages like appointment confirmations, changes, or reminders are considered necessary for your use of Skedy. These can't be unsubscribed from, but we may let you reduce their frequency through your settings.
- We may send updates about new features, special offers, or surveys. You can opt out at any time by:
- Clicking "unsubscribe" in the email, or
- Updating your communication settings in your Skedy account.
10. Personal Information Protection
Skedy takes your privacy and security seriously. To protect your personal information, we use a combination of technical, physical, and administrative safeguards such as:
- Encrypted communication (SSL/TLS)
- Secure servers and restricted access
- Regular security monitoring and updates
We also work with trusted third-party providers for secure payment processing. Your payment details are encrypted and never stored on Skedy servers.
Important: Although we take reasonable steps to keep your information safe, no system is 100% secure. You should be cautious when sharing sensitive details and are responsible for keeping your account and personal data secure.
Skedy is not responsible for unauthorized access due to issues beyond our control.
11. International Users
Skedy is headquartered in Georgia and primarily serves users located in Georgia and nearby regions. However, our services may be hosted on servers or cloud platforms located in other countries.
If you access Skedy from outside Georgia, please note that your personal information may be transferred to, processed, and stored in Georgia or other countries where our service providers operate. These countries may have different data protection laws than your home country.
Consent: By using Skedy, you consent to this transfer and processing of your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last Updated" date.
If there are significant changes to how we use your personal information, we will notify you through the Skedy platform or by other means.
We encourage you to review this policy regularly. If you disagree with any updates and no longer wish to use Skedy under the revised policy, you may close your account at any time.
Agreement: Your continued use of Skedy after any updates means you accept the changes.
Questions About This Policy?
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our support team through the Skedy platform.